Commonly asked questions about how we collect, store and use your personal data, as defined in applicable laws.
Do we sell your personal data for monetary compensation?No
Do we disclose your personal data to third-party partners?Yes, where we have a lawful basis to do so.
Do we receive personal data from other companies you have given permission to?Yes
Do we use your personal data for better product recommendations and site experiences?Yes, where we have a lawful basis to do so.
Do we give you control of your personal data?Yes
How can I make a complaint about my data?
We encourage you to reach out to us first with any questions or concerns regarding your personal data, including data subject requests and details about how your information has been collected or used. The easiest way to do this is through our Privacy Preference Centre.
Should you be unsatisfied with our response, you may submit a complaint using the contact information provided in the “Contact Us” section below or via our Privacy Preference Centre, allowing us to thoroughly investigate the issue. If you remain dissatisfied after we have responded, you have the right to escalate your complaint to the UK Information Commissioner’s Office (ICO).
How You Control Your Personal Data
You are in control of your personal data. You can exercise your rights and change your preferences anytime.
Data Subject Rights Requests
Depending on your location (the jurisdiction in which you are a resident), you may have different data subject rights available to you. These may include requests for access, erasure, rectification/correction, to opt out of receiving marketing emails or texts, object to our use of your email address or phone number for advertising, etc. To submit a Data Subject Rights requests for your jurisdiction, click here.
You can also tell us to stop sending you email and text messages by following the opt-out instructions sent with these communications. Please be aware that we may need to keep certain information to honor your choices (e.g., if you tell us to stop sending marketing emails, we will need your email address on file so that our systems remember that you no longer wish to receive marketing communications to that email address).
Also, there are some situations where we may be unable to grant your request (e.g., deleting transaction data where we have a legal obligation to keep it, or for fraud prevention, security, or to protect the privacy of others, or for the establishment, exercise, or defense of legal claims, among other things).
Traditional Online Behavioral Advertising
How you exercise choice as to interest-based ads
Advertising Industry Opt-Outs
For the U.S., to exercise choice with respect to interest-based advertising, you can utilize the opt-out mechanism provided by the Digital Advertising Alliance (“DAA”) by clicking here (for browsers) or here (for app-based opt-outs).
The Network Advertising Initiative (“NAI”) has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members’ ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/.
For Europe, you may click here to learn more about the DAA-Europe’s opt-out program.
For Canada, you may click here to learn more about the DAA Canada’s opt-out program.
To opt-out of Unified ID 2.0 globally click here.
Online Platform Opt-Outs
P&G may share identifiers connected to you, such as a hashed version of your email address, with online platforms, including but not limited to those listed below, for the purpose of sending you interest-based advertising. To learn more about how these platforms may use your data and about how you can control the use of this data, please follow the links below.
- Meta
- Microsoft / Bing
- Snap
- TikTok
Please be aware that, even if you opt-out of certain kinds of interest-based ads, you may continue to receive other ads. Further, opting out of one or more NAI or DAA members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect services provided by the applicable DAA / NAI members but does not mean you will no longer receive any targeted content and/or ads from non-participating parties. Also, if your browsers are configured to reject cookies when you visit the opt-out page, or you subsequently erase your cookies, use a different Device or web browser(s), or use a non-browser-based method of access, your DAA / NAI browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based ads even on the same device, and you must opt-out separately for each device. We are not responsible for the effectiveness of, or compliance with, any third party opt-out options or programs or the accuracy of their statements regarding their programs.
You can also prevent or reduce getting interest-based ads on websites by declining cookies in your browser(s), or on mobile devices by declining the “access to data” requests that apps usually present when you install them or by adjusting the ad tracking settings on your device.
Please note that you may also receive personalized ads based on your email address or phone number, if you have provided those to us for marketing purposes. To opt out of that usage, please contact us here (Note: Please ensure you select the correct location / country of your residence by clicking the button in the top left corner).
You will still see “contextual” ads even if you opt out of interest-based ads. Even if we stop sending you interest-based ads, you will still get ads from our brands on your computer or mobile devices. These ads, however, are based on the context of the sites you visit and are called contextual ads. Unlike interest-based ads which are based on pages you visit on your mobile phone or computer viewing activities over time and across unrelated services, contextual ads are ads shown to you based on the context of the specific site you are visiting. For example, you still may see an ad for one of our baby care brands while looking at nursery products online because these sites traditionally have had mostly new or expecting parents as visitors. You should also know that we may still collect information from your computer or devices and use it for other purposes like evaluating how our websites work, for consumer research, or detecting fraud, pursuant to applicable laws.
How You Can Control Cookies
You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our sites or services from working properly. You can also set your browser to delete cookies every time you finish browsing.
When you opt-out of interest-based advertising, an opt-out cookie is sent to your browser that indicates that you no longer want to receive interest-based ads. Your opt-out cookie will be deleted if you decide to delete all cookies on your browser. This means that you will need to opt-out again on each browser where you have deleted cookies if you still do not want to receive interest-based ads.
In some markets and on some of our websites, we offer a cookie consent management platform which allows you to exercise choice with respect to certain categories of cookies. If this is available, this may appear as a cookie banner and/or as an icon that is visible on the applicable websites. We may also provide similar technology in mobile apps, which, if available, will be accessible through the applicable app’s settings menu.
U.S. State Privacy Laws
See our “U.S. State Privacy Notice “ below for information required by certain state privacy laws, and information regarding privacy rights under such laws.
Additional Information for EEA, Switzerland, UK and Serbia Residents
If you live in the EEA, Switzerland, the UK or Serbia, or are physically in the EEA, Switzerland, Serbia or the UK, you may access the personal data we hold about you, request that inaccurate, outdated, or no longer necessary information be corrected, erased, or restricted, and ask us to provide your data in a format that allows you to transfer it to another service provider. You also may withdraw your consent at any time where we are relying on your consent for the processing of your personal data. And you may object to our processing of your personal data (this means ask us to stop using it) where that processing is based on our legitimate interest (this means we have a legitimate reason for using the data for a certain purpose and this reason is not outweighed by your interest in P&G not using it). To make a request, please contact us.
If you would like more information about data protection and your personal data rights in general, please visit the European Data Protection Supervisor’s site at https://edps.europa.eu/data-protection/ or the UK Information Commissioner’s Office site at https://ico.org.uk or the or the Swiss Federal Data Protection and Information Commissioner site at https://www.edoeb.admin.ch/edoeb/en/home.html the Serbia Commissioner (for information of public importance and personal data protection of personal data) at https://www.poverenik.rs/en/home.html. If you are not happy with our response to your requests, you may lodge a complaint with the data protection authority in your country.
Procter and Gamble España SA adheres to the Code of Conduct for Data Protection in AUTOCONTROL, accredited by the Spanish Data Protection Agency and therefore is subject to its extrajudicial system of data processing complaints when related to data protection and advertising, available for those interested on the website www.autocontrol.es.
Dental Professionals
If you are a dental professional and have provided your personal data to us as part of one of our professional outreach programs, including through https://www.dentalcare.com, please contact us through your local P&G representative, e.g. Oral-B.
Healthcare Professionals
If you are a healthcare professional and have provided your personal data to us as part of one of our professional outreach programs or any other form of collaboration, please contact us through your local or regional P&G representative.
Consumer Research Participants
To make a request with respect to personal data we may have as part of your participation in one of our research studies, please see the contact information provided on your consent form or call or visit your research center.